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Privacy Policy – Winthere Casino

This Privacy Policy explains how Winthere Casino (“Winthere”, “we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit and use winthere.eu (the “Website”) and our related services. By creating an account or using our Website, you agree to the practices described in this Privacy Policy.

1. Data Controller & Contact Details

The data controller responsible for your personal information is Winthere Casino, operating through winthere.eu.

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: [email protected]
Website: winthere.eu

2. Information We Collect

We may collect the following categories of personal data:

  • Identification data: name, surname, date of birth, country of residence.
  • Contact details: email address, phone number, postal address (where applicable).
  • Account information: username, encrypted password, account preferences, language settings.
  • Verification/KYC data: identity documents, proof of address, payment method ownership details.
  • Transaction data: deposits, withdrawals, bonus usage, wagering and betting history.
  • Technical data: IP address, browser type, device information, operating system, access time, pages viewed.
  • Cookies and tracking data: information collected through cookies, pixels and similar technologies.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To create, manage and maintain your player account.
  • To verify your identity and comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
  • To process deposits, withdrawals and other financial transactions.
  • To provide access to casino games, bonuses, promotions and loyalty programs.
  • To personalise your experience on winthere.eu and improve our services.
  • To send service-related communications (e.g. verification emails, security alerts, changes to terms).
  • To send marketing messages (where permitted and with your consent where required by law).
  • To prevent fraud, abuse, cheating, bonus misuse and other prohibited activities.
  • To comply with legal obligations and regulatory requirements.

4. Legal Bases for Processing

We rely on several legal bases to process your data, including:

  • Contract: processing necessary to provide you with the services you request when you register and play.
  • Legal obligation: processing required by applicable laws, regulations and licensing conditions.
  • Legitimate interests: such as improving our services, ensuring security and preventing fraud.
  • Consent: for certain marketing activities and optional cookies, where required by law.

5. Cookies & Tracking Technologies

Winthere Casino uses cookies and similar technologies on winthere.eu to remember your preferences, improve website performance and analyse traffic. Cookies may also be used for security purposes and to show relevant promotions.

You can manage or delete cookies through your browser settings. Please note that disabling some cookies may affect the functionality and user experience of the Website.

6. How We Share Your Data

We may share your personal data with trusted third parties, strictly for the purposes described in this Privacy Policy:

  • Payment service providers and banks for processing deposits and withdrawals.
  • Game providers and technical platform providers to deliver our casino services.
  • Identity verification and anti-fraud partners for KYC/AML checks and security.
  • Marketing and analytics partners (where applicable and in line with your consent/preferences).
  • Regulators, authorities and law enforcement, where required by law or licensing conditions.
  • Professional advisers (lawyers, auditors, consultants) where necessary.

We do not sell your personal data to third parties. Any sharing is limited to what is necessary and is subject to appropriate contractual safeguards.

7. International Transfers

Some of our service providers may be located outside your country or the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data to an adequate standard.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, and to comply with legal, regulatory and reporting obligations.

In practice, this means we usually keep account and transaction data for a period required by gambling, anti-money laundering and financial regulations. After the retention period expires, your data will be securely deleted or anonymised.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to correct inaccurate or incomplete information.
  • Right to erasure – to request deletion of your data in certain circumstances.
  • Right to restriction – to request limited processing of your data in certain cases.
  • Right to data portability – to receive your data in a structured, commonly used format.
  • Right to object – to object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

10. Marketing Communications

If you opt in to receive marketing communications, we may send you emails or messages about promotions, bonuses, new games and special offers available at Winthere Casino.

You can opt out of marketing at any time by:

Service-related communications (such as account notifications, security alerts and important updates) will still be sent where necessary.

11. Security Measures

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include SSL encryption, restricted access to data, secure systems and regular monitoring.

While we take all reasonable steps to protect your data, no system can be completely secure. You are also responsible for keeping your login details and password confidential.

12. Third-Party Websites

The Website winthere.eu may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will be published on winthere.eu with a revised “last updated” date. We encourage you to review this page regularly.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: winthere.eu

Updated 2025-12-05